Laptop crashed and no longer able to connect to Mycloud after Windows 10 re-install

#1

Hi, my laptop crashed a few days ago and after returning from the repairer, who had to re-install windows 10, I have lost the dashboard programme and the ability to connect to the unit. I have tried to get my password resent but which ever email I use there is not reply email from WD. I have tried downloading the WD Discovery programme but as the laptop cannot see the unit even when plugged via USB, I cannot get into the programme because it askes for a password I no longer have!

Any thoughts? The My Cloud is my work backup!

#2

You cannot access the My Cloud using USB.Sometimes one can access the My Cloud Dashboard (http://wdmycloud) through the My Cloud IP address. Because you reinstalled Windows 10 the default Windows 10 settings may block access to local network devices. In particular see Windows 10 Specific Method 1 through Windows 10 Specific Method 5 in the following discussion thread:

https://community.wd.com/t/compilation-of-windows-10-methods-steps-and-solutions/142576

#3

You can’t ‘lose the Dashboard program’; it’s built in to the MyCloud, and requires no software to be installed on a PC. Access the Dashboard using a web browser. See the user manual for details of how to access the Dashboard.

If you have forgotten your admin account password for the Dashboard, press the reset button for 4 seconds. This will clear the admin password. Again, see the user manual.

Google will find the user manual, and instructions for accessing the dashboard, and resetting.

#4

Bennor, thanks for the assistance. All working now. Much appreciated sir.

#5

Paranoia, Thanks for the help. I found it down the back of the sofa with the loose change LOL. Much appreciated. All up and running.