Hi, my laptop crashed a few days ago and after returning from the repairer, who had to re-install windows 10, I have lost the dashboard programme and the ability to connect to the unit. I have tried to get my password resent but which ever email I use there is not reply email from WD. I have tried downloading the WD Discovery programme but as the laptop cannot see the unit even when plugged via USB, I cannot get into the programme because it askes for a password I no longer have!
Any thoughts? The My Cloud is my work backup!