Hi to All,
I have been a big fan of WD equipment for many years and have much of it in my studio, however unfortunately a simple return to WD has caused me huge problems and I was wondering if anyone else has experienced similar.
I returned an item with a WD generated RMA number using Parcelforce tracked service over a month ago. This was received and signed for on 10 October 2011. This is verified by Parcelforce’s tracked service. I have also spoken to the driver who delivered it and spoken to Ingram Micro, the company it was returned to, who also confirmed it has been received. Unfortunately, WD still say they haven’t received it, 31 days on.
All I am getting from WD Customer Service is standard emails. There is no motivation from them to solve this at all and the Customer Service staff are obviously not trained to do anything other than churn out standard replies. This is in stark contrast to other companies such as Amazon and Apple who have provided me with excellent customer service in the past.
Just wondering what experiences you have had with WD Customer Service? Be good to hear any views you have.