Keeping the file Private

I am new to MyCloud, I need help on this topic.
Admin switched off the ‘Public’ access to a specific user. My expectation is, only this specific user will be able to access (read, write, delete) the file. To my surprise, even the user itself was not able to view his file remotely.

Have you opened the Dashboard and read all the Help information provided? It will tell you how to maintain Users and Shares.

See example image below. Click on, tap or activate image to enlarge it.

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