Keep loosing Cloud Access

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

I have a WD My Cloud Mirror (Gen 2) - recently it has kept loosing Cloud Access - via the Andriod App and via Internet.

The only way I can restore access is to keep putting in the “New” email address (for admin) and then reinstalling the Andriod App.

Why is this happening and what do I need to do to “stabilise” it?

Note - WD Quick View & Smartware backup working, as is local network access

2

Hi Bore07tm,

you can refer the given below article to know the root cause of such issue.

https://support.wdc.com/knowledgebase/answer.aspx?ID=16770&s=#failed

Moreover, You can contact WD’s Technical Support from the links given below for more information.

To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en

The link below will allow you to call support.

3

@Bore07tm

You might find your solution in the link below: