Keep loosing Cloud Access

I have a WD My Cloud Mirror (Gen 2) - recently it has kept loosing Cloud Access - via the Andriod App and via Internet.

The only way I can restore access is to keep putting in the “New” email address (for admin) and then reinstalling the Andriod App.

Why is this happening and what do I need to do to “stabilise” it?

Note - WD Quick View & Smartware backup working, as is local network access

Hi Bore07tm,

you can refer the given below article to know the root cause of such issue.

Moreover, You can contact WD’s Technical Support from the links given below for more information.

To Contact WD for Technical Support

The link below will allow you to call support.


You might find your solution in the link below: