Keep loading issue

Hello guys, I don’t know if someone have the same issue as me, I have a 2 tb wd hooked to my wd tv live hub everytime I want to watch a movie I must restart the machine so I can read from disk reason of doing that, it keep giving me the loading sign till I restart so the movie can play and when it’s done I need to do the same thing ( restart ) so I can able to play another movie, the movie are MKV.

Any solution for that.

N.B.: I hard reset the machine, firmware  updated

Thank you

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support