I just purchased a My Passport Essential SE ultra portable external hard drive (750GB) this morning. I’m using Windows 7.
I’ve had nothing BUT trouble with it since I got it. I do NOT like the Smartware. And, no, I don’t know how to use it otherwise. I’ve tried uninstalling it and it will not let me. It hung and my computer froze, so I had to restart, so now it’s telling me that it can’t be deleted!!
I had backed up my stuff to it already and it only, partially, backed up. It shows that some photos were not backed up, but there is no option to find out which ONES were not backed up. I clicked on the info button and read the directions for that specific situation and there is NO yellow triangle anywhere to be found. And there is no View Files link anywhere to be found, like it said.
Also, it was telling me to update. Well… it won’t update. I’ve tried 10 times now. Nothing. I’ve disabled my Norton I’ve deleted AVG (because I couldn’t disable it) and it STILL won’t update!
NOW… when I plug in the drive and click on the Smartware, it shows my laptop but nothing else. The Backup and Retrieve buttons are blacked out. There is no option to click on those. I also don’t have an option to click on Drive Settings.
And now it doesn’t look like my music is backed up. It’s not showing as full as it was before. I don’t like that you can’t LOOK at what you’ve transferred over to the drive and delete certain files if you choose. All you can do is look at a diagram of what’s there. Big deal.
I guess it’s time to run the Quick Formatter and just wipe the thing out. But that doesn’t solve my problem of not being able to remove the Smartware from my system.
SO. Frustrated!!! *sigh*
Can anyone help me??