Since you have tried different browsers, have you tried a different system within your network? Does clearing the cache help?
Thank you for your reply. I tried on 2 different browsers but I’ve tried again since you mentioned clearing the cache and unfortunately it has the same result. I haven’t tried with any other system. I have a desktop but it is much older and since getting my laptop back in 2013 I don’t even turn it on (unless the laptop is out of service). I suppose I could turn it on and try it. Thanks again. Be blessed! Amanda