I purchased this WD TV less than a month ago and it consistently and without fail freezes up within a couple minutes of simply opening my Video folder. If I just boot up and stay on the homescreen it doesn’t seem to freeze, but as soon as I open a folder, it’s freeze time. I recently received an exchange thinking the original one was a bad unit and right out of the box I have the same issue. :(
To clarfiy: If I open my Video folder (from my local external hard drive) the entire system will freeze up and nothing can be done until I reboot the device. If I open a video file right after booting up, the video will start, but within minutes although the video continues to play, I have no control over anything and can’t pause, fast forward, rewind, change videos etc. and I either have to play the video through, change the input on the TV or unplug the WD TV to turn it off.
The WD TV is well ventilated, I tried several factory resets, tried new batteries and now two new WD TVs., but absolutely nothing works and I can’t avoid the system freezing. Before I return both devices for a full refund and go back to my WD TV Live, I wanted to see if there was something that can be done to solve my issue.
FYI there is only one original firmware for this device that I’m aware of, so there is nothing to downgrade.