I’ve been waiting 10 days for an answer from support desk … how much longer should I expect to wait?
I know what you are saying … I should have checked here first, but ha …TEN days waiting ? what kind of service is that?
Anyway if anyone out there has a fix it would be very much appreciated hearing from you, this is what I entered on my ticket as follows:-
Have a problem with My Book Essential external drive failing to back up, it has worked very successfully on a previous laptop, but since I changed to a new laptop, I have had limited success on my backups. I’m using the SmartWare software.
I have a huge amount of files that are not being backed up with the message “the system cannot find the specified path” and as a consequence it seem like this has caused some kind of blockage, I’m not technical but that’s how I see it. What can I do to clear it?
This happens in both File & Category mode.
Can you give me some idea how this can be overcome, I’ve attached a screen shot.