WD Community

Itunes

having trouble watching TV series that have been bought  and saved onto itunes.

says it is saved int he wrong format.

can anyone help - cheers

These are “Protected” videos. Because it is an apple protection non-apple products will not be able to play them.

The best solution is to simply convert them to a proper unprotected format using a video converter.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.