Issues with a video file

I am sure this has been discussed many times, I have tried multiple things to see if I can fix it but nothing has worked. I have read about the headers making the video file unplayable. I will post the video details. Could someone please direct me how to correct this file. Thank you!

I have tried stripping the text files and chapters to see if that was causing an issue but it still won’t play. I also went into the mkvmerge and put the NONE option for all compression boxes. I have also tried to go back to version 4.0 in mkvmerge. Nothing I have read on forums has worked. I have heard that resetting the device could temporarily fix the issue and play the file, however, I have a theme set up and I would rather avoid having to reset the device and having to set up everything again.

Please provide a step by step process how to correct this file. I appreciate all the help!

General
Unique ID                                : 216811565428117870872912153502166197600 (0xA31C637C419360DB980043C77A9EA560)
Complete name                            : C:\Users\Jacob\Desktop\Fullmetal Alchemist - The Sacred Star of Milos [720p].mkv
Format                                   : Matroska
Format version                           : Version 4 / Version 2
File size                                : 2.12 GiB
Duration                                 : 1h 50mn
Overall bit rate                         : 2 742 Kbps
Movie name                               : Fullmetal Alchemist: The Sacred Star of Milos
Encoded date                             : UTC 2013-05-25 09:27:55
Writing application                      : mkvmerge v6.2.0 (‘Promised Land’) built on Apr 28 2013 12:22:01
Writing library                          : libebml v1.3.0 + libmatroska v1.4.0
Attachment                               : Yes / Yes / Yes

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High 10@L4.1
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 8 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 1h 50mn
Bit rate                                 : 2 239 Kbps
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 10 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.101
Stream size                              : 1.73 GiB (82%)
Writing library                          : x264 core 120 r2146+650 183470d
Encoding settings                        : cabac=1 / ref=9 / deblock=1:-1:-1 / analyse=0x3:0x133 / me=umh / subme=10 / psy=1 / fade_compensate=1.15 / psy_rd=0.70:0.10 / mixed_ref=1 / me_range=32 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-3 / threads=6 / sliced_threads=0 / nr=0 / decimate=0 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / fgo=0 / bframes=9 / b_pyramid=1 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=24 / scenecut=30 / intra_refresh=0 / rc_lookahead=140 / rc=crf / mbtree=1 / crf=16.0 / qcomp=0.80 / qpmin=0 / qpmax=81 / qpstep=4 / ip_ratio=1.40 / aq=1:0.90
Language                                 : English
Default                                  : Yes
Forced                                   : No
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio
ID                                       : 2
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Mode extension                           : CM (complete main)
Format settings, Endianness              : Big
Codec ID                                 : A_AC3
Duration                                 : 1h 50mn
Bit rate mode                            : Constant
Bit rate                                 : 448 Kbps
Channel(s)                               : 6 channels
Channel positions                        : Front: L C R, Side: L R, LFE
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Compression mode                         : Lossy
Delay relative to video                  : 24ms
Stream size                              : 355 MiB (16%)
Language                                 : English
Default                                  : Yes
Forced                                   : No

Text #1
ID                                       : 3
Format                                   : VobSub
Muxing mode                              : zlib
Codec ID                                 : S_VOBSUB
Codec ID/Info                            : The same subtitle format used on DVDs
Title                                    : Signs and Text
Language                                 : English
Default                                  : Yes
Forced                                   : No

Text #2
ID                                       : 4
Format                                   : VobSub
Muxing mode                              : zlib
Codec ID                                 : S_VOBSUB
Codec ID/Info                            : The same subtitle format used on DVDs
Title                                    : Subtitles
Language                                 : English
Default                                  : No
Forced                                   : No

Menu
00:00:00.000                             : en:Chapter 1
00:07:33.286                             : en:Chapter 2
00:12:17.111                             : en:Chapter 3
00:24:55.994                             : en:Chapter 4
00:35:56.613                             : en:Chapter 5
00:44:50.521                             : en:Chapter 6
00:59:19.264                             : en:Chapter 7
01:09:38.132                             : en:Chapter 8
01:18:12.688                             : en:Chapter 9
01:27:32.999                             : en:Chapter 10
01:39:21.873                             : en:Chapter 11
01:46:17.871                             : en:Chapter 12

Thank you again for the help!

singalongjonl wrote:

Format profile                           : High 10@L4.1

There you go, High10 won’t ever be supported by this hardware. BTW, header compression issues have been fixed some firmwares ago.

@singalongjonl

This is a common problem (10Bit Encoded Video) virtually no media player supports it. (PC Playback Only)

In another thread…  i suggested a full re-encode to 8 Bit

Forum Member: wdtvhub suggested another way to convert from 10Bit to 8Bit … (via Handbrake)

Here’s the thread link … hope it Helps

http://community.wdc.com/t5/WD-TV-Live-Hub-General/Trouble-with-playing-MKV/m-p/567255#M24099