Issue with MyCloudHome Desktop

Hello WD Community members!

I am currently using a MacBook Pro (Retina, 13-inch)
2.8 GHz Dual-Core Intel Core i5
8 GB 1600 MHz DDR3
Big Sur 11.0.1

My CloudHome is plugged using CAT6 ethernet cable to the router.

I could not use the WD Desktop version after installing it.
After updating and installing the WD installer, there appears a ‘My Cloud Home’ shortcut on the finder at the left. I could access my files on My Cloud Home for only about 15mins before it shows an error and i lose connection with the folder and it shows as zero bytes.

Even though i can still access MyCloudHome through the web portal, but it is alot more convenient to have it right at the desktop.

I had tried reinstalling it but the same disconnection happens after 15-20mins.

How do i ensure I can always access the finder folder always rather than having to log into the web portal everytime?

Thanks alot for anyone who is able to help me!


I’m having the same issue with my MacBook Pro, running IOS Monterey 12.1. Did you find a solution?