I bought a WD Elements 8TB (WDBWLG0080HBK-NESN) on Amazon Canada on Feb 14th, 2020. I have had nothing but problems with it since day 1! Loud knocking and grinding (?) sounds, recognized off and on by Windows (7 & 10), Linux, spinning on and off. I’m in the IT business so tried the troubleshooting gamut, plugged it in different USB (both 2.0 & 3.0), both UPS & directly into wall, etc. etc.
I want to RMA it. Being in the computer business, I’ve had to deal with numerous RMA processes in the past. I’d say that it’s a straightforward, painless process 90% of the time; it’s my first go with Western Digital and, having already wasted a couple of hours trying to RMA this product, you fall in that 10%!
For the past couple of hours I’ve been trying to register the drive on your website but I can’t. It keeps giving me this error:
To ensure your warranty expiration date is current, please register your product below.
Please correct the following error(s):
No results found.
(* Required Field)
Product Type * Other
Serial Number * **************
Purchase Date *14-Feb-2020
Place of Purchase Online Retailer (also tried all other options!)
Proof of Purchase: uploaded amazon receipt
File upload complete
I have a hard time believing that a company making money over fists like WD can’t get a website right!
Our time is as valuable as yours is and we don’t get paid for the wasted hours!