Is this forum officially supported by WD


#1

 Do any support or company employees ever look in these forums and respond and interact with the posters?


#2

Occasionally…    Look for the folks with the Orange Usernames, and the title of Moderator or Staff.


#3

I was just wondering, there seems to be a lot of issues that just do not get any attention with thier products.


#4

It gets their attention, they just don’t comment on it. They are a typical corporate firm which believes that entering into discussions could mean opening themselves up to possible blame. They therefore opened this community forum where users help other users.


#5

Users helping users, hm? If that’s true then can someone please reply to my topic: http://community.wdc.com/t5/General-Discussions/quot-No-content-available-quot-at-end-of-youtube-playlists/td-p/114318


#6

Wwwdd wrote:

Users helping users, hm? If that’s true then can someone please reply to my topic:

Apparently not.  Have you called or filed an issue with WD’s official TECH SUPPORT channels?


#7

^ i have now and am awaiting their response. Nothing about it in the knowledge baser either.

Until then, I’ll rely on the “users helping users” ideology.


#8

I wish I could find a complaint department number to call to let out my frustration with this product. This player has so much potential, just falls short on the little things.


#9

t-r0y wrote:

I wish I could find a complaint department number to call to let out my frustration with this product. This player has so much potential, just falls short on the little things.

I agree with you strongly on this point!


#10

There are phone and email addresses here. Go vent.

http://support.wdc.com/contact/index.asp?lang=en


#11

I emailed WD customer support about my problem regarding youtube playlists, and whaddayaknow:

"* Resolved YouTube problem where user playlists don’t display."

Yes, they fixed it in the recent firmware! So yes, It does help to give their customer support email a buzz :wink: