Since WD has made no announcements, they want us to figure it out for ourselves. Here what has been learned:
They have a new RMA system. Massive changes include:
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Limit of 1 advanced RMA per account (used to be unlimited, or max 5 out of region)
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They are charging you $25 to process an advanced RMA, you won’t get this back. You will get back the total amount they hold for the model though.
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You have to manually type your card number if doing Advanced RMA (used to be able to copy paste), now its 4 separate boxes for each 4 digits for AMEX cards its really confusing, but you just put 3 digita in the final box
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You cannot do an advanced RMA for any model that costs more than $200 (it’s ok if the $200 limit is exceeded if it is the tax that exceeds it)
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You now have to upload proof of purchase when registering a serial number.
All seem fair, except being unable to submit an Advanced RMA for a model that exceeds $200, so no 16TB EX2 + or 16TB My Book Duo + etc.
And also, demanding proof of purchase is absurd when a lot of times bought on ebay or craigslist. If it’s in warranty it’s in warranty.
Tried submitting multiple advanced RMA for a few models for our office, none of them went through except a 10TB Red because it was under $200 total.
