i had a wd book duo that failed and i called in at the end of last month. they did some basic troubleshooting, and determined it was dead, and created an RMA for it.
I sent in my drive, following all instructions, and the drive was delivered on march 10th.
it has now been a couple of weeks… i have not heard a word, or gotten the replacement drive. when i look up the rma status, it is all blank… shows the drive and serial, but dashes on every other column.
i cant call in as the phone lines are turned off… the chat function is no longer working (you sit in queue for 30 minutes and it eventually says “canceled”)… i DESPERATELY need this drive and have no way to contact them outside of email, which doesnt appear to be answered either (sent one a week ago, and havent gotten a reply)
i understand that things are tough right now… it is for everyone. but i REALLY need this drive. its my only form of local backup, and i am depending solely on a single point of backup now for mission critical data. i really dont want to go drop another $600 on a drive, but its at the point where i have to make a decision.
does anyone have any official word on this?