Hi, Can anyone help please.
I have just purchased (two weeks ago) a recertified My Passport Ultra 1tb. Most days when I turn on the computer I get the message ‘WD Smartware error. Backup destination cannot be found. Please reconnect your drive’ (when it is already connected.)
Or I get pop up message saying ‘Error check, We have found errors on your drive. do you want us to repair drive’
When I open Drive Utilities sometimes it is empty with message saying ‘drive not connected’ and sometimes the information is there but when I do a quick drive test it says drive test failed. If I check it an hour or so later or the next day it appears to be working OK without me doing anything.
Is it possible that I have been sent a faulty drive? Thanks