Is Advanced RMA not working?

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1

Trying to do Advanced RMA.

When I submit my card info it says:

There was a system error while processing the request. Please try again in a few minutes. If necessary, you may also contact our support team for assistance.

I have tried multiple debit cards. You allow debit cards right? It warns that credit card is preferred, but that debit card is allowed. I tried my business debit mastercard, but that error message still happened tonight.

A few months ago my debit card worked fine for an Advanced RMA. Please let me know. I do not own a credit card.

Please advise.

2

You may want to call support to see if they can assist you. That error is generic and can mean any number of things.

3

Doesn’t work for me either. Also don’t have a CC. Just debit card.

I don’t know about OP, but I did contact support via a case yesterday.

The India Customer service will reply in a week probably with generic info.

Is there anyone out there that did an advanced RMA on 28th or 29th today??? No matter what card I use, they all give that error message. But all my cards are debit. Did WD suddenly change their policy? Anyone have a credit card and did advanced RMA the past 48 hours?

Would like to know if I should wait for system to be fixed or I’ll very inconveniently do standard rma from now on

4

:frowning:
Dang

5

Hi @dsdestiny and @e38

After seeing the latest post I asked around in the office to see if there is an issue processing debit cards in advanced RMAs and I can now confirm that there is an issue that we are aware of and we are working to resolve it as quickly as possible.

1 Like
6

Even UPS postage page is not allowing payment! Its same business debit card I have used for a year.

upslabel
upslabel1234×654 114 KB

Notice the weird symbols by the WD logo? Maybe that’s causing it?

7

This is related to the same issue as the problems processing Advanced RMAs.

This is a separate (and much lower priority) issue entirely. Thanks for pointing it out.

8

Hi everyone,

I just received word that the issue has been resolved and you should now be able to process advanced RMAs and purchase labels.

9

I also cannot pay for a UPS postage label for my rma.

i see WD made an announcement last July about an outage and you updated us on that.

Hopefully this will be fixed too. I’ve been waiting 2 days so I can ship hard drive to you.

10

Hi @thegreatness383 - Is the issue still occurring? It should be resolved now.

11

A post was split to a new topic: Billing Address Unverified

12

They don’t care.
Also, they are never going to add a dollar value to so many models, including new generations for 4tb my cloud, 8tb purple purz , 8tb gold 8003fryz and the new my book duo. It’s been 6 months and still they have $0 value on checkout

Shame indeed. Pathetic service, they want us to buy expensive Hard drives, but don’t back them with warranty, making obstacles to submit replacement orders now

13

Hi @e38 the issue you reported was resolved. It never was a problem with missing dollar amounts but was caused by a different problem altogether. I’m going to close this thread because I think it is confusing people. The issue @JohnCanon is reporting is a completely different problem. I will move his comment to it’s own thread.