Yes! I was sure to send the serial number.
However, I sent a picture like the one above to WD with the serial number in plain view.
13 days and counting with an escalation.
Second one from BestBuy that had an invalid serial number.
There has to be more than one person having this issue.
I’m having the exact same issue. I have a WD black sn770 that I bought from Best Buy in May 2022 and it failed. Trying to register product to claim warranty and it says that the serial number isn’t correct. But I put in the S/N number that I see on my drive and it doesn’t work. I’m confused what to do now too.