Invalid Drive Size - 2TB My Book Essential

I have a brand new 2TB My Book Essential, when I installed it the drive is only showing a partition size of less than 500GB. I also get the message “Windows cannot read from this disk, The disk might be corrupted, or it could be using a format that is not compatible with Windows”. I am looking for any assistance with this, I would like to get this resolved so I can use this drive. I am running Windows XP Pro SP3.

Thanks

You can take it back for exchange or try and reformat it first. If it doesn’t work out of the box I would take it back personally I would suspect rough handling somewhere along the line. When you reformat make sure you delete the partition here is a link on it http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=3865 for XP you want NTFS for your partition.

Joe

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Thanks for your help, I am going to return the drive, still will not format past 500GB.

William