I recently purchased a MyCloudHome hard drive. I downloaded the Desktop App onto my PC and the Mobile App onto my iPhone. The Desktop App works great. It’s just like another letter drive mapped on my Windows Explorer (z drive). i can copy and move files in and out, open files, make changes, save them back on the z drive in any subfolder I’ve created. There is no “uploading” or “downloading” of files. It’s seamless.
The mobile app is another story. It seems to work great for photos, but I don’t work much with photos. I work mostly with Word, Excel and PDF files. Word and Excel files do not open automatically in the software, I have to open a copy by choosing the software I want to use. The copy is then read-only, and I cannot make changes unless I save it locally to my iPhone, or to another cloud service such as iDrive or One Drive (which really defeats the purpose, in my opinion). Having then saved a copy of the document with changes, there seems to be no option whatsoever to upload the revised document back onto the Z drive and replace the original document with the new changed one.
This was not made clear in the materials I reviewed before purchasing the unit, and it was not made clear in any of the documentation used in installing and setting it up.
This seems to be a major oversight in the software, and one I can’t think of any good reason to exist. I should be able to open, edit and save documents and spreadsheets on my phone as seamlessly as I can on my PC. I know it can be done, or it wouldn’t be doable on the Desktop App.
I would think this would be a very high priority for your team to resolve, but nothing I read indicates that you or they even care. What good is having my own private cloud if I can’t edit and save documents on it while on the go?