I was using My Cloud - nice product. Recently, I sold it in order to buy My Cloud Home with bigger capacity (announced as new one). As soon as I saw administration of Home version I realized that I was cheated by WD marketing - There are missing settings in admin. The software is terribly poor.
I have already bought 7 products from WD but this one is the worse and I will send it back to distributor.
I noticed that WD took the software out from My Cloud (which they silently pull down from sales) and placed the software into more expensive My Cloud EX2 (for companies).
But, hey WD, you cannot cheat up your customers to providing them Home version which includes almost no settings features.
I think I am missing something here - need help. I am debating acquiring a NAS device and had a friend that has used My Cloud, favorable comments from him. So I headed to this site and am in this forum topic. I have never have seen so many negatives on a product - are these comments real? Is there anything good about the WD My Cloud?
Hey Ken. I’m a recent purchaser of a My Cloud Home device and my advice to you to is to go with another option. I say this, not because I have had an issue with the device but because it lacks a lot of features. The UI is horrible imo - dashboard was coded out in about 15 minutes from the looks of it and lacks any real useful functionality. I use the My Cloud Home storage as a first storage and back-up with external devices via my MacBook as a bridge to do this…well because once again not something WD does (export) for the user. I have enough knowledge to work around their shortcomings but I’m constantly searching for something better and will not purchase from WD in the future.
I recently purchased a MyCloudHome hard drive. I downloaded the Desktop App onto my PC and the Mobile App onto my iPhone. The Desktop App works great. It’s just like another letter drive mapped on my Windows Explorer (z drive). i can copy and move files in and out, open files, make changes, save them back on the z drive in any subfolder I’ve created. There is no “uploading” or “downloading” of files. It’s seamless.
The mobile app is another story. It seems to work great for photos, but I don’t work much with photos. I work mostly with Word, Excel and PDF files. Word and Excel files do not open automatically in the software, I have to open a copy by choosing the software I want to use. The copy is then read-only, and I cannot make changes unless I save it locally to my iPhone, or to another cloud service such as iDrive or One Drive (which really defeats the purpose, in my opinion). Having then saved a copy of the document with changes, there seems to be no option whatsoever to upload the revised document back onto the Z drive and replace the original document with the new changed one.
This was not made clear in the materials I reviewed before purchasing the unit, and it was not made clear in any of the documentation used in installing and setting it up.
This seems to be a major oversight in the software, and one I can’t think of any good reason to exist. I should be able to open, edit and save documents and spreadsheets on my phone as seamlessly as I can on my PC. I know it can be done, or it wouldn’t be doable on the Desktop App.
I would think this would be a very high priority for your team to resolve, but nothing I read indicates that you or they even care. What good is having my own private cloud if I can’t edit and save documents on it while on the go?
They just added support to preview PDF files IIRC in the latest app update. Maybe they can add preview word and excel in a future update. I would suggest posting this feature request in the my cloud home ideas board.
That being said word and excel files would need an app that supports the file format to edit them. It would be nice to see this added to the my cloud home app however i am not sure you will see that feature added. microsoft owns the excel and word formats so there would likely need to be some sort of royalty paid to them to support editing these file types.
If I buy a new “My Cloud” can I continue to use my existing WD “MyBook Live” 2T and make these products work together? The above says “Use these simple apps for a smooth streaming experience of your personal videos to any device, anywhere.” (The older “MyBook Live” does not have a USB connection like the one found on a new “My Cloud.”)
I truly regret my purchase of this device. It stays “offline”, and no matter what instructions I follow I can not get it to work. I had hoped it would work like MY Book Live did. It doesn’t.
Does anyone from WD actually read these posts? I have not gotten mine past the startup phase where the light flashes before you can configure. After 18 hours (yes hours) I took it back and got a new one which is also still flashing after 2 hours and counting.
After reading all these unsatisfied customer comments on not being able to use this device as a NAS solution. Perhaps you’d like to consider changing the way you market your product and either: (a) offer a refund program for credit towards buying a NAS, (b) publish a firmware upgrade to allow NAS-like functionality, or (c ) at least even address some of my this issues with the community.
Wow… This product is a total joke and should not be marketed as a NAS. Such a slap in the face for not doing any research. I don’t understand why the need to reinvent the wheel. Having an app should not be a requirement, to use the product This pile should be an improvement upon the mycloud architecture not a giant step backwards. I will be returning the product tomorrow and getting a true NAS setup… my faith is lost in the WD brand. With physical drives you should sell them as a NAS. Not a total cloud solution, if people wanted that the space for a true cloud solution is much cheaper!!
I bought the new my cloud 6 t I have 4 other clouds This new cloud is a joke, I have spend more money on computer tech’s than I spend on the my cloud
No one can figure how t connect it to my existing network and TVs .
This is basically an expensive E book, really quite useless.
I am going to throw all the clouds in the garage and buy a proper
SYNOLGY SYSTEM IT
REALIABLE, STABLE WORKABLE AND NOT AT THE WIMS OF WESTERN DIGITAL
WD is seriously the worst company ever. I bought a WD MyCloud Home 2TB last month. It was working fine until this week when we couldn’t access it remotely. Then a few days ago it wouldn’t let us access it even locally and it just went into fast breathing. Now the hard-drive won’t even turn on. WD support is no help.
WD wants me to PAY to get a replacement sent. $299 that’s supposed to be refunded. This hard-drive has all types of important work related items on it so I still need the current drive to be able to potentially recover my data. They also want me to PAY to get data recovery. THIS IS NOT OK. DO NOT BUY WD PRODUCTS!
I was hoping to store all of my music (currently just under 3TB) and stream it to my multiple home devices. The mapped drive and ease of copy and past in Windows filled me with hope that I would be able to map the drive to other devices and apps using ip addressing. How wrong was I? I can’t web browse to it, even if the device (or Windows pc) is on the same network. DLNA is not available. And Plex is telling me it can’t make a secure connection to it. Not what I was hoping for at all.
What a headache this device has caused me. Sure, I can store my music collection on there. But I can only access it via my pc because the Plex server is obviously broken as it can’t be detected by any of my other devices. I should’ve just gone for another standard My Cloud. I’ve never had any problems with the 2 I already have.
What a joke this thing is for Mac users. I just received it yesterday (8-19-19) and all I can do is manually save files from my laptop (wireless of course). TimeMachine…hahahaa -No where does it give me that option. No way to automate anything. It did back up pics from my phone. There are no options to change its settings, it is running constantly, the “DESKTOP APP” is another joke and has no real function. WD Security and Drive Utilities- a useless link to download 2 useless Apps that I was led to believe were actually functional for the product I purchased. I cannot believe I have wasted $200 on this…what a REAL DISAPPOINTMENT this has turned out to be. I’ll probably be selling this thing on ebay here shortly. BUYER BE WARE!
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