Internet download speed limited to 500kb/s

I have a WD EX4100 and when I connect to it on my local network using WIFI the connection is fast and reliable getting speeds of up to 70MB/s. The problem that I am experiencing is that when I try to download something from outside my local network (from the Internet) and outside my house, I can only reach 500kb/s max.

The nas is connected to a gigabit router through 2 cat 5e cables and I have a 300 mbit connection both for download and upload. The network adapter is not a problem as I have an Intel 9260 (and again, on local network works fine). No VPN is being used or anything.

Does anyone know how to improve the download speed through mycloud website when outside of the house? What is the average download speed that I should be getting when downloading something remotely?

Thanks in advance!

Hi rafa0292,

You can modify the DNS settings of My Cloud from the link given below in order to resolve the issue.

https://support.wdc.com/knowledgebase/answer.aspx?ID=17215

If still the issue persists, You can also contact WD’s Technical support team.

To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.

1 Like

Thank you very much. Using Cloudflare’s DNS solved the issue I was experiencing.