Installproblem

Hello.
I have a installproblem. My mycloud is connected with my homenetwork and I see the mycloud in my router only with a ip-address. Then I try install the mycloud with the app, but the app can’t see mycloud!! What is the problem?? I need your help, please!
Thanks,
Haile.

Hi,

You could refer to the following link: https://support-en.wd.com/app/answers/detail/a_id/2302