Installing the WD My passport on a MAC/PC

Inform/help me please,

I’ve just bought the WD My passport and i have some trouble.

When i connect the device to the Mac it is bein recognised but i cannot access the installers for Windows/ Mac. I accessed it once and after this, i still cannot access it again.

So i went on a search online and i downloaded the english version for mac.  When i again install the software i cannot access the ‘back up’-tab and the ‘retrieve’-tab.

on a windows xp laptop, the device is seen in Windows Explorer BUT it is unaccessable… 

could some inform me please

thank you!


Perhaps you will need to change the drive file system, be default all the new WD drives are NTFS factory format, except the Mac Edition. Which one do you have?