Installing Goodsync on EX4100

Just got our first MyCloud (ex4100) followed the goodsync instructions at
h**p://www.goodsync.com/for-nas-western-digital-mycloud
as
suggested above. The install errors some cryptic errors and then
Goodsync doesn’t appear to be working (doesn’t show up from other
goodsync PC like it should, can’t log into goodsync at port 11000 etc).
Worse yet, upon rebooting the ex4100, the downloaded file and most of
the files added during the goodsync install are all mysteriously
missing! Is there some pre/post step needed to tell the mycloud to
keep changes?

Here’s the install and post install command results:

BusyBox v1.20.2 (2014-10-30 15:28:01 CST) built-in shell (ash)
Enter ‘help’ for a list of built-in commands.

root@WDMyCloudEX4100 root # ls
goodsync-linux-armv5_marvell-release.run
root@WDMyCloudEX4100 root #
root@WDMyCloudEX4100 root # /etc/init.d/goodsync-server start
-sh: /etc/init.d/goodsync-server: not found
root@WDMyCloudEX4100 root #
root@WDMyCloudEX4100 root # sh ./goodsync-linux-armv5_marvell-release.run
Verifying archive integrity… All good.
Uncompressing GoodServer for Unix/Linux version 9.9.52.9 100%

=================================================
GoodSync for Linux 9.9.52.9 armv5_marvell Setup

System information:
ARMv7 Processor rev 1 (v7l) – Linux 3.10.39 #1 SMP Fri Apr 29 10:11:35 CST 2016 2014T30p5 Build-gitf66ddae3 armv7l unknown unknown

Installation directory [/usr/bin]: /shares/ehansen
Server resource directory [/shares/ehansen]:

sh: 3428585120: out of range

  • Stopping existing instances of GsServer…
  • Copying binaries to /shares/ehansen…
  • Copying resources to /shares/ehansen…

Do you want to run GoodSync Connect Setup [y/n]? y

GoodSync Connect User ID: PMSI^H^H

GoodSync Connect Password:

Enable GsServer Web UI on port 11000 [y/n]?

Server log directory [/home/root/.goodsync/server]:

  • Checking log directory…
  • Writing GoodSync Connect credentials
    gs-server: Profile at /home/root/.goodsync/server
    ERROR: failed to configure server: Cannot set admin: GoodSync Connect UserId cannot contain character ‘P’, it can be only a-z 0-9 _ -
    root@WDMyCloudEX4100 root # sh ./goodsync-linux-armv5_marvell-release.run
    Verifying archive integrity… All good.
    Uncompressing GoodServer for Unix/Linux version 9.9.52.9 100%

=================================================
GoodSync for Linux 9.9.52.9 armv5_marvell Setup

System information:
ARMv7 Processor rev 1 (v7l) – Linux 3.10.39 #1 SMP Fri Apr 29 10:11:35 CST 2016 2014T30p5 Build-gitf66ddae3 armv7l unknown unknown

Installation directory [/usr/bin]: /shares/ehansen
Server resource directory [/shares/ehansen]:

sh: 3428585052: out of range

  • Stopping existing instances of GsServer…
  • Copying binaries to /shares/ehansen…
  • Copying resources to /shares/ehansen…

Do you want to run GoodSync Connect Setup [y/n]? y

GoodSync Connect User ID: pmsigoodsync

GoodSync Connect Password: PMSI Goodsync

Enable GsServer Web UI on port 11000 [y/n]? y

Server log directory [/home/root/.goodsync/server]:

  • Checking log directory…
  • Writing GoodSync Connect credentials
    gs-server: Profile at /home/root/.goodsync/server
  • Writing server settings…

Your server is now configured for GoodSync Connect

Do you want to configure GsServer service (run as daemon) [y/n]? y

System User ID (run daemon as) [root]: t^Hroot

  • Checking log directory…
    chown: unknown user root
    ERROR: failed to chown /home/root/.goodsync/server
    Make sure you have sufficient permissions. Re-run installation as root if necessary.
    root@WDMyCloudEX4100 root #

(reran with sudo with same errors)

Also, the BusyBox-based comand suggested by Goodsync yeilds:

root@WDMyCloudEX4100 root # /etc/init.d/goodsync-server start
-sh: /etc/init.d/goodsync-server: not found

There’s no WD documentation for the process you are trying to accomplish. Hopefully an experienced User will be able to assist.

I have the same problem with the MY Cloud Mirror storage.
I also tried the openwrt version… same problem.
I found this [APP] GoodSync for WD My Cloud. Backup and file synchronization so the version 9.9.52.9 hasn´t this problem.

1 Like

FYI -