The update runs and the MyCloud is telling that the Update is successful.
I also get an E-Mail of the Update action with success, but the E-Mail tells that i have successful updated to 5.14.105?
For me it looks like the bin File with the Name 5.15.106 is containing 5.14.105.
Where did you place the file when you downloaded it? I always place it on my desktop. I then open the Dashboard and do the Manual install/update choosing the file I placed on my desktop.
thanks for the answer.
Yes i download it from the page you have the link for.
I download it to Downloads on my Computer and update it manual over the Webbrowser / Firmeware page of the MyCloud.
And i see that it is working for you.
So something must go wrong even so my MyCloud is reporting success with the wrong Version.
I will try to restart before doing the update and stop all additional apps before that. Lets see
no it is not working.
Even with all Apps disabled, Cloud Access disabled … The Update seems to work but after the automatic restart i still have the old version.
Even so the MyCloud Confirms in System Messages that the Update was sucessful?
I found two files at /tmp after reboot telling:
flash_update_firmware the content is:
0
last_time_fw.txt content is:
5.14.105
5.14.105
I try to update to 5.15.106.
Is there a detailed logfile what is going on? I can not find one.
Under /mnt/HD/HD_a2/.systemfile/upload, i can see files which seems like the Image of the MyCloud like image.cfs, uImage and uRamdisk, but all this files are from 22.05.2021 and not updated.
Anyone an Idea what i can check to find the root cause?
thanks again.
Yes i checked the System Logs.
Also on the Webpage and in /tmp and in /var/log.
I only see the messages:
user.log:2021-07-25T12:40:03.794083+02:00 di=gjkKSfr4dO 6 WDMyCloud SYSTEM: Ins talling firmware update.
user.log:2021-07-25T12:44:24.550043+02:00 di=gjkKSfr4dO 6 WDMyCloud SYSTEM: The system has successfully updated the firmware to 5.14.105.
So the system seems to always do something but just installing always the old version.
I definitely have the correct file.
I even checked the content of the file: WDMyCloud_5.15.106_prod.bin
with a hex editor and can see that it is also inside of the file mentioning the version 5.15.106.
And just to rule the error of wrong file out i also did the automatic update with the same result.
The MyCloud is Downloading and installing 5.15.106, it is giving success message, it is rebooting and it reboots with the old Version again, but also printing success messages.
All previous updates worked just fine. I am only having this problem with 5.15.106.
Do you also have a MyCloud Single Device?
Perhaps i just wait for the next update and hope that something is wrong with this one on my device.
Last option for sure is to do factory reset. But i do not want to go this way before it is 100% clear that it is my device and not the firmware file.
Just to inform you,
I did the rest to standard settings. As the MyCloud was coming up again the Version was on 5.15.106 without that i installed this. So i think it was the whole time already on the Version but somehow did not show it.
Nevertheless Problem solved.
But i have to do all my Setup now again. Lets see…
But now i have the next Problem.
When trying to open the Apps Tab the Browser it is not opening.
In InternetExplorer even the complete Browser freezes.
I think i let it do the Indexing now again which might take again one week and afterwards i check if the Apps Tab is still not working.
Yes you are right, but I am a bit afraid of resetting. Never had to do this till now.
