Initial setup of dashboard yields wdmycloud's server DNS address could not be reached

Hi, just sat down to finally setup our My Cloud device. When I go to http://wdmycloud to get started I get the message “wdmycloud’s server DNS address could not be reached”. The setup article suggested that if I have connection issues to try the 40 second reset, which I did but did not change the result. We are using a Windows 10 desktop, a Google WiFi Router - OnHub AC1900 and our modem is an Arris Surfboard SB6141. Also using a basic 5 port ethernet switch to connect the MyCloud device since the Google OnHub router only has 1 output port for ethernet.

Any ideas?

@mpleasants Look at this and see if it helps.

http://www.mycloud.com/learn/?id=mycloud#setup-computer

Have you tried to access the My Cloud by it’s IP address?

May not be relevant to your specific issue but you may want to read through the following WD Support Knowledgebase article since you have the OnHub: