Initial connection

I have tried to connect to the my new EX4100 using the http://WDMyCloudEX4100 but could not connect. I have tried to reset the 40 second, but after releasing the pin (after the 40 secs) my EX4100 does not restart as mentioned in the reset procedure.

Please help. My EX4100 version is 2.11.140


I recommend you email support for assistance with this issue.

Thank You. I managed to create a support case yesterday,