I have reset my cloud to factory settings and upgraded to OS5. Unfortunately the anti virus app is not compatible. It appears my cloud is infected and is attempted to send out DDOS attacks
Does anyone have any suggestions to clean the viruses out of my cloud??/
More information is needed.
What specific My Cloud Device are you using?
How are you determining the My Cloud infected?
What anti virus app is not compatible?
What “login page” are you accessing? The My Cloud Dashboard? The MyCloud.com web portal? Some other web page/URL?
Is the My Cloud properly shielded from the Internet behind a router or network firewall or is it in the DMZ zone or otherwise fully exposed to the internet with no firewallling?
Have you enabled any sort of port forwarding in the network firewall to the My Cloud?
If your computer operating system is infect that is a different issue/problem.
The OS5 My Cloud does have a 3rd party app called Anti-Virus Essentials that one can install through the My Cloud Dashboard > Apps tab. That 3rd party app may only scan the My Cloud Shares for possible infections not the My Cloud OS itself.
The OS5 My Cloud does attempt to contact the internet for various reasons. Mostly for it’s remote access/Cloud Access feature and for other reasons like setting the devices network time/date.
First thing I’d recommend is disconnecting the cloud from your network to prevent any further issues while you clean it up. If the cloud supports it, try doing a hard reset to wipe everything, then reinstall any necessary software. I had a similar issue once where I found out my device was compromised, and using a booter service helped me understand how attacks can be launched and how to secure the system better after cleaning it. Once you clean it, update your security settings and make sure you have the latest protection.
