Inactive account - requesting account reactivation

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1

I’m another WD end user that’s had their support portal account deactivated. Can a moderator or admin please submit a support request for the e-mail this forum account is registered to requesting reactivation of the account? If the only recourse beyond this forum-based request is to call, please let me know so I can call instead. I’ve had little success historically calling support in any organization and would rather do this by text.

I’m not sure how anyone at WD thought deactivating users without notice was a good idea but there must be a better way to achieve the company’s needs without dramatically inconveniencing users. Can we please at least get an e-mail notice telling us that our account is deactivated so that we can know ahead of time or to keep our accounts active before we have an urgent need to file an RMA?

2

@djk29a
You could have clicked on Contact WD at the bottom right of this page. Here is the same link.

3

Except that support doesn’t seem to respond to the email requests.

Calling may be the best option.

4

@nodosta
Maybe trying the link in the new community will work better. It claims someone will respond within 48 hrs.

http://wdc.custhelp.com/app/answers/list/session

5

I get the same page that I always get for support.

Through the forum link I received this link: http://support.wdc.com/contact/index.asp?lang=en

It suggests that I call due to problems with email support. The call number is a robot with no path to a person.

Cheers.