Impossible to delete photo from Camera Backup folder

[terranegra]

Hi guys,
i’m new on My cloud.

I activate photo backup from my phone.
My cloud created a folder Camera Backup on my HD.
I’m deleting all the photos form this folder but when i refresh the folder photo are still inside.
How i can delete permanently?

I also tryed to switch off photo backup from phone and it works, Camera Backup folder is empty.
After i enable again photo backup all the photos are restored.
In my phone there aren’t photos, i deleted before, phone is totally empty…

I don’t have any problem to delete files from all other folders…

Sorry for my bad english…

Alessandro.

[Keerti_01]

Hi @terranegra,

In order to resolve the issue please check below mentioned points:

• Refrain from disable and enable “Auto Backup” or “Social and Cloud Import” as much as possible.
• Verify two copies of content do not exist in both the mobile device and social media or cloud locations.
• Delete content from both the My Cloud Home and the mobile device, social media, or cloud site.

[terranegra]

@Keerti_01

• Refrain from disable and enable “Auto Backup” or “Social and Cloud Import” as much as possible.
• Verify two copies of content do not exist in both the mobile device and social media or cloud locations.
• Delete content from both the My Cloud Home and the mobile device, social media, or cloud site.

Hi Keerti,
tnx for your reply.

• List item Auto backup is disabled.

• List item i enabled only camera backup, social and other are disabled.

• List item My cloud home and mobile are empty