i’ve had a password protected WD my book essentials 1.5 TB over 3 years and never had a problem until a couple of months ago.
i couldn’t logging and when i could my computer would freeze/slow down and would not allow me to do anything. after restoring my laptop i updated the my book and when i tried to retrieve my stuff it says that it’s empty.
i have asked friends and family and they all had tried to help but nothing has happened it doesn’t even let me back up anything anymore.
can someone please help me i have a lot of precious items in there i would like to retrieve my wedding pictures/videos i’m at my last straw and i don’t have the money to go to a professional?