I'm giving drive to another family member

My Cloud Home My Cloud Home Single Bay
1

I’m giving drive to another family member so what’s the best way to deactivate my account so they can set it up with new WD account? I didn’t reset the drive but deleted all files/photos, etc with win-11 explorer. How long is updates/firmwear supported to? I think if I did a factory reset they would need to do all the updates to date? Anything else I need to know?

thanks

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2

@LARRY_HANLON

Look at this User Manual and if it’s what you own, maybe it will help.

user-manual-my-cloud-home.pdf (SECURED)

3

Seems like you had asked the same questions before. The WD Knowledgebase has pretty much all the answers.

  1. If a complete reset is not needed, an owner could always add a user such as another family member and then demote and then delete the owner (himself).

  2. The My Cloud Home is scheduled to be End of Life in December of 2027 and will be supported until then.

  3. A reset does not demote the firmware on the MCH.

Reboot (1 to 29 seconds)

The My Cloud Home will reboot making it offline until the process is done.
A reboot does not delete data.

Demote Device Owner (30 to 50 seconds)

The Device Owner is demoted to a Guest User.
There must be at least one Guest User for this to work.
Check the table for details.

Need more help?
Answer ID 23688: Steps to Change a My Cloud Home Device Owner

4

Will it still work other than no firmware updates?

5

Factory reset the WD drive via the WD Dashboard or reset button to remove your account completely. If it’s linked to WD Cloud, sign in and remove the device. A factory reset won’t erase firmware updates, but the new user should check for the latest version. If security is a concern, fully reformat instead of just deleting files. After resetting, they can set it up with their own WD account and preferences. :rocket:

6

Did you consider doing a factory reset before handing it over?

7

To prepare your WD drive for another user, first, remove it from your WD account and disable any security settings. Next, wipe the drive properly since deleting files isn’t enough. Use Windows “Reset This PC” for SSDs or a tool like CCleaner or DBAN for HDDs to fully erase data. If your drive supports a factory reset, doing so will provide a fresh start, though firmware updates may need to be reinstalled. Finally, uninstall any WD software from your PC.

8

It means you take your chances to have your MCH become a brick to only limited local access with slow throughput. We have seen this with other WD EOL devices including most recently the Sandisk ibi which used the same firmware as the MCH.