Any help with this is greatly appreciated. I have spent a LOT of money on this kit and its not working correctly in the most important room in the house (My spanking new TV room)
4 x WDTV LIve boxes bought over the years (Various firmware, from old right up to the latest firmware)
1 x Synology DS412+ NAS (8TB)
1 x WDTV Live Hub (1TB)
A number of new Samsung smart TV’s (32" model up to 60" model) (Latest firmware installed)
24 port Netgear smart POE switch
Vodafone router giving DHCP IP addresses
Several PC’s. laptops, ipads, iphones etc.
When I use the WDTV live box to play a movie or music track everything appears to be fine. However, if I press stop, the soundtrack or music continues to play even though I am back at the WDTV main menu. The only way to get back up and running again is to power cycle the WDTV box. I can then watch another movie perfectly right up to the point I press stop or pause and then the issue returns. I have tried all 4 WDTV boxes which have various different firmware and they are all the same.
All the TV’s work perfectly with the inbuilt DLNA and PLEX clients with the Synology NAS and the WDTV Live Hub. I can watch movies or play music on all TVs simultaneously with ho issues. The problem only occurs with the WDTV live box. Although I have 4 WDTV boxes, I am actually only using one of them connected to an Onkyo AV amp. (I have retired the other 3 since I replaced all the old TV’s they were connected to with new Samsung TV’s which have a DLNA client built in and also a PLEX app.
I have tried connecting a WDTV media player directly to a standalone TV bypassing the Onkyo amp but still connected to teh network and the issue is the same. However, if I play a movie from a USB key plugged into the WDTV live, the issue is not present. This leads me to conclude it is a network based problem.
I have done the following troubleshooting.
Disable jumbo frames on the Synology NAS. No fix
Disable IGMP snooping on the Netgear switch. No fix
Disable uPnP on all devices on the network that supported it. No fix
Disable DLNA on all PC’s by removing PC’s from the homegroup and turning off network media in Windows. No fix
Tried 4 different WDTV boxes with varying firmware. No fix
Tried a TP-Link 8 port gigabit switch instead of the Netgear 24 port switch. No fix
Turned off the CCTV system, router and all TV’s apart from the one I was testing. No fix
Tried connecting via Cat 6 cable and also wirelessly. No fix
Reset one of the WDTV boxes to factory default settings.No fix
A gold star to the person who can find a fix for this.