I have been browsing the various topics for a while, in hopes that I would find some sort of solution to my issue, but I have yet to find one. Since our last blackout, (yes, I did have it on a surge protector) every time I try to connect it, it remains a solid yellow light and never turns blue. I checked our router to see if that would be able to help and not only does it say it’s inactive, but every time I try the testing, it fails.
Is there anything else that I should try before calling the WD specialists. I don’t care about getting a refurbished product, I just want the files I saved.