I show My Book as a separate Drive E: and it appears under C: as a folder

WD External Drives External Drives for PC
1

My Book appears as a separate Drive E: and it appears under C: as a folder. I cannot delete the C: MyBook folder. Why?

2

Hi, what operating system are you using? What is the model number of the drive? Was working like this before or did just started happening?

3

My operating system is Windows 10. My Western Digital unit model is:

Type: Western Digital

Description: My Book 4 TB USB 3.0 with Backup

Model: WDBFJK0040HBK-04

Drive Serial Number: [[DELETED]]

Storage: 4 TB

Originally I did not have a “shadow” image of My Book on the C: drive.

I recently, 3 days ago, had to replace my hard drive and reinstall Windows 10 as well

as the Western Digital Smartware software.

4

Hi, have you by any chance added the drive to the Windows Library? Do you see the same files on the “shadow” My Book and on the E:?

This is extremely weird, can you share a picture of how the “shadow” looks?

5

I cannot confirm that I added the drive to the Windows library. At least not on purpose.

I have attached a file/snipping tool image of my drives.

The only thing I can think of is to uninstall the SmartWare software and try to reinstall it again.

Can you provide the correct place to obtain the appropriate software.

315×802 19.6 KB

6

I have attached a file of the Programs that have been installed on my desktop.

As you can see there are 3 WD programs. I assume that is correct.

863×501 71.4 KB

7

I have sent another email, but it may have a problem with size. So, I am sending

this fresh email with an attached file.

It shows my C: directory with the first folder Mark. It shows a WD .zip file located

in this directory. Could that have caused a second version of the software to be

installed?

282×724 20.9 KB

8

Update for Wednesday, 11/18 at 1:10 PM.I have Uninstaller all my WD software from my desktop. I also formatted the My Book device. Restarted my pc. Downloaded the Smartware software from your support Web site.I found that I have the same issue again. The My Book drive is listed as My Book E: and a separate device. It is also listed as My Book E: under the C: directory.Is there anything I am doing wrong?

9

One last question….I just found that Windows 10 offers you an option as

to where you want to install applications. In my case I have the option of

installing in the C: drive or the E: drive (My Book).

Does this make any difference? I installed in the C: drive because at the time

that I was re-installing my WD Smartware software I was not aware of this option.

904×422 15.7 KB