I need help with orange light

Yesterday morning I got up and went on my computer to do things and my router has one solid orange light on ds and one flashing orange light on us, sometimes the us light will turn green then go back to orange https://100001.onl/. I’ve turn resetting multiple time and unplugging it as well but still no connection. I’ve also contacted the internet provider for the apartment I live in but they haven’t got back to me. Any help would be awesome thanks.

@ThomasMateo

Are you saying you have a My Cloud OS3 attached, and you are having the problem with your router? What brand and model of router do you have, and have you read the User Manual for your router?

This subforum is for the single bay My Cloud device. Are you using a My Cloud? If so what specific model?