Good day to all the WD Forum Community,
My problem is the next: I have lost all my pictures, documents, videos, music… Everything! From My Passport Essential 500GB USB 3.0 and 2.0. It is really frustrating because I have now nothing. About 400GB of DATA… And the things I want the most are my pictures and photos, those are priceless memories.
I am not sure what happened. One day I had all my data on my WD External Hard Disk Drive and the other day ALl the DATA WAS LOST. I do not what to do. I want my data back.
I have not formatted my WD again. SO I think still the data is in there.
Can somebody tell me if the warranty covers it? Or If the warranty covers the data recovery process?
I loved the moment I got the External Hard Disk Drive, but now I’m Regretting I bought this EHD.
Do you know if there is a number to call to? Or a way to solve this?
Big Disappointment from WD.
Thank you in advance!