My Cloud Home Connection Types
My Cloud Home supports Port Forward, Proxy Relay and Local Area Network connection types.
The router must support and have UPnP enabled to support the Port Forward Type. It is not possible to configure My Cloud Home Port Forward settings on the device.
For more detailed information regarding My Cloud Home Connection Types, please refer to Answer ID 18971 My Cloud Home Connection Status Connection Type Web App
Use the steps below to check the network connection Type using the My Cloud Home web app in a supported browser.
Open the My Cloud Home web app and login
Tap Settings located on the lower right of the screen
- Tap the My Cloud Home name under CURRENT DEVICE
If the indicator is Blue , the web app is connecting to a My Cloud Home using (Direct) Port Forward Connection.
If the indicator is Red , the web app is connecting to a My Cloud Home using (Proxy) Proxy Relay Connection.
If the indicator is Green , the web app is connecting to a My Cloud Home using a (Local Area Network) Local Connection