I just bought an esaystore desktop HDD Plug and Play 8T and it stops at 18 seconds and will not load. Why?

I purchased an 8T easystore desktop HDD Plug and PlayI downloaded the files and during setup, the program stopped at 18 seconds and just sat there. I tried to get help and that is non existant. I bought the different periferals tonight from BEST BUY and two did not work, one being the WD Discovery 8T external hard drive. I need help.

Hi @Breaux2,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: