I have been trying to create a full backup. It keeps abending

I am now getting this message:
12/5/2015 7:00:51 PM Severity=INFORMATION Message=Message: (2) Error creating file date \?\Volume{9b782349-83bf-11e5-ba3a-4c34880e2cf6}\WD Backup.swstor\pearscl\YTU5MDJhYjE1ZDBmNGEyNT\History\Volume{13555b27-6bf6-11e5-a3cf-806e6f6e6963}\Users\pearscl\Documents\April2011\P4220018.JPG_LAST, error =2
12/5/2015 7:00:51 PM Severity=INFORMATION Message=Message: (4) File \?\Volume{13555b27-6bf6-11e5-a3cf-806e6f6e6963}\Users\pearscl\Documents\April2011\P4220018.JPG wasn’t converted, file couldn’t be read or open

When the next scheduled backup runs, I keep getting device is not ready.
I have also checked the restore page on the WD Backup screen and no backups are showing.


Have you tried uninstalling and reinstalling the software?

I am currently running the WD backup software. Previously, I had SmartWare loaded ( I had done a restore from a previous backup). That was also giving me trouble, so I removed and loaded the software that was on my new “My Passport Ultra”.