I am attempting to contact support this is the issue and the email: Bottom line, I’ve had this external 6 plus years. I had PC and Mac earlier but now only Mac. I am trying to consolidate all my audio files. I have this, two 500gb passports and a 2 TB seagate. I know I format to FAT 32 to interchange them but on this one (don’t even remember what to call it) I can only read and I have thousands of individual songs w/o the ability to create any folders. I need to get write access to this drive. The lifeguard tool doesn’t even recognize this as a WD drive. Baffled, Thanks. Matthew. I Try to send and it says error you need the model# (the dialogue asked for the S/N) No worries, I enter the S/N prove my humanity and get error: you need the model#. I went 2 turns through and came here. This is an odd old drive which continues to work and has valuable info which I am trying to extract and consolidate with the others. I have 2 pics
How are you trying to submit a Support Ticket? Are you using the following link?
http://support.wdc.com/support/case.aspx?lang=en
You can also try to call WD Tech Support directly:
On any case, if data extraction is a priority and you do not have a backup then I’d suggest contacting a professional data recovery service company.
There is a possibility that you either have permission problems with the drive, or some corruption due to passing the drive back and forth between the Mac and pc.
Thanks for the reply. I was able to resolve finder issue. My only problem
now is to resolve my lack of write permissions on the drive. Thanks again.
you’re welcome.
