I have a problem with my new passport SmartWare

hey everyone i just bought the new My Passport , and it wont work with SmartWare , i have mac os x version 10.8.2

and the my passport serial num [Deleted]

the WD passport didnt show on the SmartWare software  at all , i cant backup 

plesea help me 


If you have the WD Passport, you might need to format the drive to make it fully compatible with your Mac.

As a recommendation, you can try to reformat the drive using the disk utility.

Please follow the instructions on the link below.


Good morning, the computer does not see the external hard. Thank,s