I have a problem with my new passport SmartWare

hey everyone i just bought the new My Passport , and it wont work with SmartWare , i have mac os x version 10.8.2

and the my passport serial num [Deleted]

the WD passport didnt show on the SmartWare software  at all , i cant backup 

plesea help me 

Hello,

If you have the WD Passport, you might need to format the drive to make it fully compatible with your Mac.

As a recommendation, you can try to reformat the drive using the disk utility.

Please follow the instructions on the link below.

http://wdc.custhelp.com/app/answers/detail/a_id/3865/p/228,195,444/c/123/session/L3RpbWUvMTM2MjcwMjUzMS9zaWQvV3FQTk5Ca2w%3D

Good morning, the computer does not see the external hard. Thank,s