I had my internet service updated last week and now I can't connect to my WDCloud Drive

[cpt_paranoia]

@pmoore

The new router is an AT&T Uverse router.

Bingo.

Uverse is known to be incompatible with MyCloud.

Can't connect My Cloud Using ATT Uverse 1Gig Fiber Service

Okay, I’m perplexed. I recently upgraded my Uverse High Speed Internet to the UVerse Gigapower (1 gig fiber service) and now my 3TB My Cloud will not connect (flashing white light). I called support and they told me I could send it back but of course I don’t want to loose the data. On a hunch I took the unit to my daughter’s house and it is now connected (Blue light) I think she has 6 meg service and I had 12 meg service before I upgraded. Any ideas why I it won’t connect at my house? I kno…