I got this message can anyone help me plss

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when i wanna Contact the usb trying to type the pass i got this message i can’y access to or using the smarware

Disconnect the drive and reconnect , let me know the exact msg your getting since I don’t see anything 

besides an image and what you mention does not sound like an error from the drive.

Thread moved to WD External Drives: My Passport for PC.

The drive is not been recognized or you don’t have a password on the drive . Can you see the drive on Computer ?

Make sure the drive shows up in device manager and disk management.