I got a used my cloud home and to set it up it keeps asking me to reset

[Mcli]

Hey guys.

I got a big issue with my cloud home (MCH for short) when I try to set it up it keeps asking me to reset to factory.

Here is the story:
A month ago in my workplace we found an old MCH sitting in dust. They gave it to me as a gift. When I took it home I plugged it in, and downloaded the app on my android phone. I create an account, the app finds the MCH (with the name of my workplace) no problem, I clicked set up as new and asks me to push the button from behind and factory reset it. I do that the app re finds it now with no name, I click on set up as new, and now it asks me again to factory reset it again.

This has been a loop with no end. I factory reset it a dozen times but there is no luck. The customer service can’t give me a proper solution, so I came here.

What is happening and how to fix it

Thanks for reading

[JoeySmyth]

How did you reset it ? … there’s 3 different ways

Page 6 from the User Manual

user-manual-my-cloud-home.pdf

I would have chosen the last, and longest way.

[Mcli]

Hey thanks for answering.

The first time I did it I didn’t clearly count the seconds, but it was over 40, but the 2nd time I made sure to press it over 60 seconds using a stopwatch. Maybe it didn’t properly reset because I failed the 1st one?