I have just got my brand spanking new Elements Play 2TB.
Interestingly, I go into settings, it says my current firmware is 1.01.12. This is what the website says about this firmware. ‘New Release - Firmware Version 1.02.12 for the My Book World I & II (10/19/11) ‘ The website says the latest is 1.01.10. Does my box have more up to date software than the website does? Or have I got the wrong HDD in the box?
I have tried to update the firmware to this one and it will not pick it up from my USB
On top of which, after 30 minutes of it being plugged in, here is a list of problems so far:
Cannot copy multiple files. Pressing the search button does not bring up the ‘list of operations. It brings up the 2 search options. These are ‘Begins with’ and ‘Contains’. There is no keyboard as stated in your user manual.
I can copy a SINGLE media file but that fails. It copied the first 3 seconds. This was done by finding the single media file, NOT the folder, pressing the right cursor and pressing options. It gave me 2 options. COPY or DELETE. NOT the list of options as stated in your user manual .After trying to copy for 10 minutes, the box rebooted for no reason whatsoever. After rebooting, it ejected my external hard drive. I had to pull the power out of both the box and the external hard disk to get it to pick it up.
I tried to delete the 3 seconds of media and managed to do this but it WILL NOT delete the folder
The box has rebooted itself quite a few times now and it has now said cannot find internal hard disc. It does eventually find it but this is worrying.
My external hard drive will not power down.
Is this what I can expect from WD as the last product i bought went a bit wrong as well. I tried to call for support, and got “we are busy at the moment, so please leave a message and we will call you back” shortly followed by, “this message box is full”
Bit ■■■■ so far. Not a happy bunny