I forgot my password for my WD external HD

WD SSD Products WD SSD Drives & Software
1

Hello there,

I forgot my password for my WD external HD. Please advise what I can do to unlock the HD. I have a lot of data in it, so I can’t simply erase it.

Thanks,
Ning

2

sorry, but you’re SOL unless you remember your password.

  • If the password is forgotten, the information stored on the hard drive cannot be retrieved.
  • There is no “forgot password” option to reset the password.
  • If the password cannot be remembered, the files on the drive are not accessible.
  • WD Technical Support cannot provide a new password or alternative method to access encrypted data.