When I researched what network connected external HD to purchase I settled on the WDMyCloud because I felt it would be the best option for due to being able to stream to my iPhone and/or my iPad.
As it turns out though WD has decided to neglect a fair number of codecs within the stock iOS app, but I figured it shouldn’t be that big of a deal because Apple provides within their development tools a “Send To” option.
You’ve even listed (lied) in the help section of the iOS WDMyCloud app that; and I quote… “If a file type is unsupported (indicated by a question mark), WD My Cloud can send files to compatible apps using your iOS device’s Send To feature.”
So either you need to update and repair the app so that it provides this functionality properly, or you need to correct the help documentation and correct this lie; preferably the first option.
I GENUINELY don’t appreciate being lied to by WD and would have considered an alterante option for a network connected drive if I had known of this issue beforehand. I have purchased numerous items from WD in the past ranging anywhere from internal hard drives to WDTV and for the most part have been pleased but if you can’t do something as simple as keep your work or provide proper documentation, I think I may take my time, business, money and recommendations elsewhere.
P.S. And I don’t feel I should have to reencode my entire video library to MP4 format just to use your app when I have personally reencoded most of my files to MKV format to maximize size to quality ratio.