I can't install WD ACCESS

Firstly please excuse my English… i’m french and don’t speack english. Thanks!!

I want to install WD ACCESS on two LENOVO laptop , for the first nothing to say it works very well, but for the second one the install program send this message :

“A DLL required for this install to complete could not be run”

I try many things , re-start, desinstall and re-installl the soft and nothing works,

If somebody can help it will be great.


Hi rawtiff,

This error usually caused by the Windows installer package.

Moreover, You should contact WD’s Technical Support about this from the links given below.

To Contact WD for Technical Support

The link below will allow you to call support.

Thank’s i have contacted it, and it’s resolved, thanks for your help